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Realtor had minimal market knowledge; did not discuss terms of contract-after initial meeting in person she sent email stating I need to sign agreement. Pushed & pushed until I signed agreement & told me โ€œit was nothing to worry about.โ€ I specified certain area to focus on & had to do all of the research myself.

Took me to new home sites to basically introduce me to the sales associates at these sites so she could get commission. Said if she was โ€œnot present at initial showing she would not get paid.โ€ She did nothing while the sales reps of new builds did all of the work. I felt she was just there to make sure her name was on the info card.

Did not put buyer needs/best interests above her own. Very short and easily irritated after showing a property if I did not like.

Repeatedly stated she โ€œdoes not work for free.โ€ I guess she wanted me to pay for her mileage/gas for multiple showings outside of her 5 mile radius from her home. Unprofessional when I told her I was unhappy with her lack of knowledge & ability to help with market comparisons, tax rates, HOA comparisons; contacts in Collin County were minimal and did not have much interest in helping with this area even after explaining commute costs & school requirements with regard to community college scholarship for my daughter within Collin County.

Provided no backup plan for showing homes from Fri- Sun while taking personal time off- I asked if she had anyone to help show homes if new listing posted over the weekend and no response.

Overall this was a terrible experience. She verbally agreed to release me from buyers rep agreement and said she would not charge โ€œher feesโ€ and then went back on her word. I had to repeatedly tell her I need an expert outside of Little Elm (her comfort zone).

Reason of review: Poor customer service.

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