Weichert Realtors - Misrepresentation, poor communication,
I saw a house for rent listed on Zillow, and contacted via phone, the listing agent Rose Rastiello of Morristown NJ Corporate Office. She amswered my initial question regarding pets and proceeded to tell me in great detail why the owner was renting, even telling me the company he worked for and where he was being transferred to and from I mentioned was in the same field and she said I would be a perfect match for the rental and I was lucky as it had just come on the market 2 hours ago.
There were no interior pictures of the home but as the location description and price fit my needs I wanted to see it as soon as possible. She said she would be going to the home the next day( Friday) to wait for the washer & dryer to be delivered. I told her I could view the home on Saturday as I had an appointment to view another property 2.5 miles from her listing at 11AM. she told me that as there was a snow advisory for Saturday after 1 PM she wouldn't be showing any homes after 12 noon.
I told her I would reschedule my other appointment for earlier and let her know. I called her back and told her I had moved my appointment up to 9AM. She told me to call her when I was leaving the other property and she wpuld me meet at her listing. I called her at 9:15 , got her voicemail and said I was heading over and would meet her there.
I also texted her. when I arrived I called and texted andtold her if she was going to be delayed let me know and I would find a place to wait. I did not receive a response I waited over an hour and left. Three days later she called and asked if i was interested in the property I asked her why she hadn't shown up or returned my calls/texts and she said oh you must have spoken to someone else in my office....
(really, someone else named Rose with the same cell phone # and a voicemail stating her name is rose Rstiello?) and she then told me the house was rented. meanwhile I decided to work with a realtor myself....my realtor found the same listing3 weeks and sent it to me I told her of my experience and she found that the hone had NOT been rented and was available to be shown. My realtor arranged a viewing. The house was exactly what I was looking for and the reason there were no interior pictures is that the owner is still in the process of moving, and he is also doing some minor touch ups to the house himself.
we noticed there was not a washer /dryer . My realtor made a list of questions including when a move in date was expected, and prepared to send in an application. Rose never returned my realtors calls all over the weekend, then on Monday her voicemail was full My realtor finally reached her on Wednesday morning and My realtor told her she had all the requested docs and the application and the credit report.. she sent them in and called 5 minutes later to make sure they were received and Rose told her they had already accepted an application and the house was rented.
Having been told by her before the house was rented when it was not, and seeing it STILL listed 2 days later makes me wonder what scam she is pulling.
Very disappointing and frustrating . Horribly unprofessional and rude.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Weichert Realtors Cons: How they mislead me with the mls listing.
Location: Clifton, New Jersey
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